Thousands of companies rely on Featurebase to build better products with the help of our product feedback, changelog & help center platform. Being one of the fastest-growing startups in this space, we are looking for someone to help us ensure all customers can use the product without blockers.
We founded Featurebase in 2021 with a mission to build a 10x better solution to customer feedback collection and support. Today, we have 4+ different product lines and thousands of teams that use Featurebase daily. We are completely independent (no VC money) and profitable on a rapid growth path. To learn more, you can check out the live demo of our product and read more about us.
Quick TL;DR about us:
We’re looking for a Support Engineer who loves talking to customers and helping them solve their problems. You’ll be the face of Featurebase for many of our users, so you’ll need to be extremely helpful and engaging.
This isn’t a support agent role - you’ll be resolving most issues directly yourself and only escalating the more complex ones directly to us, the founders.
*What’s especially cool is that you’ll use Featurebase’s (upcoming) live chat and other products a lot for this job. Actually, Featurebase is one of our most used tools every day.
This role comes with a lot of autonomy as well as responsibility. We are looking for a manager of one who matches the following: